Terms of service

Relaay is a business CRM interface that turns authorised messages into structured records and actions. Features may include connected channels, conversation context, approvals, audit history, integrations and industry modules.

The service is currently offered in early access. Features may change as we improve reliability, security and product fit.

You must provide accurate account information, protect credentials and promptly report suspected unauthorised access. Workspace owners are responsible for invitations, permissions and removing access when it is no longer required.

You may use Relaay only if you can enter into these terms and are authorised to act for the organisation whose workspace you use.

You and your organisation retain ownership of data submitted to Relaay. You grant Relaay the limited right to host, protect, transmit, transform and display it only as needed to provide, secure and support the service.

You are responsible for the accuracy and legality of submitted data, required notices, and a valid basis to process client, employee and messaging data. Do not instruct Relaay to process information you are not authorised to use.

WhatsApp, Telegram and other integrations are provided by third parties and remain subject to their own terms, policies, availability and account rules. You authorise Relaay to exchange data with a connected service when needed to carry out your instructions.

Relaay uses automated models, including Anthropic models, to map messages to declared actions and create limited summaries. Model output can be incomplete or wrong. Typed schemas, permissions, transactions, configured human approval and reversible changes reduce that risk, but you remain responsible for reviewing important outcomes.

Do not use Relaay as a substitute for professional legal, medical, financial or safety advice, or for a decision that must legally be made by a person.

You must not use Relaay to:

• break the law, infringe rights, deceive people or send unlawful spam;
• upload malware, probe security, bypass access controls or disrupt the service;
• access another workspace or data without permission;
• reverse engineer protected parts of the service except where law permits it;
• make high-risk automated decisions without appropriate human review; or
• resell the service unless we have agreed in writing.

We apply the safeguards described in the privacy policy and limit personnel and system access according to operational need. You must use reasonable security practices, grant the least access users need and keep connected channel credentials secure.

Each party must protect the other's non-public confidential information and use it only for the relationship, except where disclosure is authorised or required by law.

We aim to keep Relaay available and reliable, but early-access service may be interrupted for maintenance, security, provider outages or changes. Unless separately agreed in writing, no service-level commitment applies.

We may change or discontinue a feature. When practical, we will give reasonable notice if a material change removes core functionality used by an active customer.

Fees, billing periods, taxes and payment terms will be stated in an order, subscription screen or separate agreement. Early access described as free remains free for its stated period. Future paid use requires your agreement before charges begin.

Relaay and its licensors own the service, software, design, documentation and branding. These terms give you a limited, non-exclusive, non-transferable right to use the service during authorised access. They do not transfer ownership of Relaay or of your customer data.

If you provide feedback, you allow us to use it to improve Relaay without compensation, provided we do not disclose your confidential information.

You may stop using the service at any time. We may suspend or end access when reasonably necessary to address security risk, unlawful use, material breach, non-payment or harm to the service or others. Where practical, we will provide notice and an opportunity to cure.

After termination, we handle customer data under the privacy policy and any written agreement. Request an export before access ends where export functionality is available.

To the extent permitted by law, the early-access service is provided as available. We do not promise uninterrupted or error-free operation or suitability for every workflow, and are not responsible for decisions made without appropriate review of automated output.

Nothing excludes liability that cannot legally be excluded. Subject to that rule and any separate agreement, neither party is liable for indirect, incidental, special or consequential loss, or lost profits, revenue, goodwill or data, arising from the service.

Applicable law governs these terms, including mandatory rights that cannot be waived. We may update the terms and will publish the revised date, with additional notice for material changes. Contact [email protected] before formal proceedings so we can try to resolve the issue directly.